There are more than 2 million acts of violence occurring in workplaces across the U.S. each year. It is our goal to provide a safe workplace for you by creating a violence-free environment. Unfortunately, in a healthcare setting, we are often put in situations over which we have no control. Acknowledgment and identification of warning signs are probably the best line of defense we can utilize to make our workplace safer.

Upon completion of this course, you will be able to:

*Identify workplace situations that have the potential for violence
*Assess a situation and make appropriate decisions as to how to handle a problem
*Demonstrate verbal communication skills that will help diffuse a potentially violent situation
*Take action to protect yourself and others in the event of a serious workplace problem