Is your facility providing "OK" customer service; or, would you be ranked as a GREAT provider? Providing GREAT customer service is not an easy task. Thousands of dollars are expended every year on retaining customers while, many times, little attention is being paid to the effect that poor "internal customer service" is having on your external customers. Serving customers is not limited to serving your patients. Donna Meeks, Director of Training for HTHU and Customer Service Specialist, reviews the key elements in stepping up your customer service, beginning in-house with your employees and team.

Lesson 1 - Building TEAM Internally
Lesson 2 - Turn Employee Burnout Into Employee Motivation

THIS COURSE IS INCLUDED IN THE PATIENT ACCESS SPECIALIST CERTIFICATION (click here)

COURSE OUTCOMES -- Upon completion of this course, student will be able to:
- Describe how internal customer service has a direct impact on external customers
- Review the key attributes an employee displays in building a strong team relationship
- Explain skills to reduce conflict between team members

Continuing Education Units - CEUs

IACET accreditation serves as a guarantee that you are enrolled in a quality education program held to the highest standards. IACET requires that continuing education programs provide an environment of quality and commitment to helping all students achieve success.

CEUs are based on attainment of learning outcomes. Participants must complete the course, pass the assessment test with 70% accuracy and fill out the evaluation form in order to receive their certificate on-line.